Frequently asked questions
Frequently asked questions
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What does your system do?
What does your system do?
Our system securely processes medical claims using OCR and automation, turning paper or digital documents into structured data that can be submitted in standard formats like 837. This helps healthcare organizations save time, reduce errors, and stay compliant with regulations.
Is your platform HIPAA compliant?
Is your platform HIPAA compliant?
Yes. We follow HIPAA security guidelines, including data encryption (in transit and at rest), user access controls, and detailed audit logging. Compliance isn’t just about the software—it’s also about policies, and we provide both.
How accurate is your OCR process?
How accurate is your OCR process?
Our OCR is tuned specifically for medical claim forms. Combined with validation scripts and error checking, accuracy rates can reach well above 95%, with flagged exceptions reviewed manually to ensure correctness.
Can your system handle large volumes of claims?
Can your system handle large volumes of claims?
Yes. The system is designed to scale, from hundreds to thousands of claims, without slowing down. Automated workflows let organizations process in bulk while still tracking individual claim status.
What formats can you output claims in?
What formats can you output claims in?
We support standard EDI 837 formats as well as customizable CSV or database outputs, depending on client needs.
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